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Avaya 5400 Series
The Avaya 5400 series adds several enhancements over previous generations of digital telephones and works exclusively with Avaya IP Office for the benefit of small and medium sized businesses. These include paperless button labels, local call log and speed dial directories, and streamlined styling consistent with Avaya IP telephones.
The Avaya 5402 is a cost effective two-wire digital telephone, for many office applications. It is designed to complement the 5410 mid-level and 5420 executive telephones. The 5402 has a 2-line x 24-character display with two label-less call appearances, a Listen-Only Speaker, 10 Fixed Feature Keys: Conference, Transfer, Drop, Redial, Speaker, Message, Hold, Mute, Volume Up & Down, and Feature (to access 12 additional dial pad features). The 5402 is Hearing Aid Compatible, has a Message Waiting Indicator that flashes when ringing, eight Personalized Ring Patterns and is either desk or wall mountable.
The Avaya 5410 is a flexible display telephone with several capabilities such as local call log and speed dial not available on previous generations of digital telephones. It has a 5 x 29 display with 12 label-less call appearances (in two screens); two-way speakerphone, 14 fixed feature keys, four softkeys, 12 shifted feature buttons, large message waiting indicator, headset jack, local language customization, eight Personalized Ring Patterns and is either desk or wall mountable.
The Avaya 5420 Digital Telephone sports an array of convenient features, while supporting expansion capabilities and effective integration with current infrastructure investments. This telephone provides a large-scale display for easy viewing and call control with 24 call appearance/feature buttons. Administration and ongoing maintenance is simplified as the switch automatically performs key/button labeling. This eliminates the time-consuming and laborious task of using paper labels to denote phone features, and reduces costs when moving phones among users or offices. Online access to electronic downloads gives near-instant access for key product upgrades and feature enhancements as they occur. Additional features such as call logging and a speed-dial directory help enhance overall productivity by providing users with the tools needed for more effective call tracking and faster outbound calling capabilities.
The EU24 is an add-on unit that works in association with the 5420 telephones. It provides an additional 24 programmable buttons with associated display label and status icons.
Features:
Avaya 5410/5420 - Global Interface
All hard feature buttons are labeled automatically with both global-ready icons and English names for enhanced usability. Users can also choose from eight different languages to display local application information, including: English, German, French, Spanish, Italian, Dutch, Portuguese, and Japanese.Automatic labeling with icons and names provides increased deployment flexibility around the globe.
Avaya 5420 - Call Center Mode
The standard display settings can be changed from eight to 12 call appearance/feature button labels. In this mode, the bottom line of the screen display, which is used for softkey labels in standard mode, can contain four more call appearance/feature buttons with shortened labels.The call appearance flexibility increases deployment for specific call center needs.
Avaya 5410/5420 - Investment Protection with Downloadable Upgrades
The Avaya 5410 and 5420 Digital Telephones offer a common platform suitable for both general business and call center needs. Downloadable firmware (flashware) provides quick, reliable upgrades for future enhancements.The downloadable upgrade program helps businesses protect their investment by providing for future enhancements.
Avaya 5420 - Flexible Options
Businesses can extend basic 5420 capabilities with the 1XU (EU24), an expansion module with 24 call appearance/feature buttons. Further expansion is possible by using the 201A Recorder Interface Module to record calls with an external recording device.This add-on flexibility lets enterprises tailor the 5420 to meet operational needs today while allowing room for continued growth in the future.
Avaya 5410 and 5420 - Easy to Read Screen
The Avaya 5410 Digital Telephone features a large display screen with a 5-line x 29-character Liquid Crystal Display (LCD); the 5420 display is a 7 x 29 LCD. Both units are fully adjustable for optimum viewing from many angles.The large-scale displays offer an effective user interface that can improve workforce productivity and serviceability.
No Paper Button Labels
All buttons on the display are labeled. The display labels can be customized, a useful option for feature buttons such as Bridged Call Appearances and Abbreviated Dial.Display labels eliminate the time and cost of using and maintaining paper labels, and facilitate customization of the display labels on the phone.
Avaya 5410/5420 - Easy Button Access
The 5410/5420 telephones are designed with 12/24 system call appearance/feature buttons. They include four local softkey feature buttons, Exit, Previous, and Next buttons for display navigation, a Message button for expedited access to voicemail, and several fixed feature buttons along with a highly visible Message Waiting Indicator for effective message notification.The navigation and button options increase deployment flexibility and provide an easy user interface, making a wide range of capabilities accessible with the touch of a button.
Avaya 5410/5420 - Call Log
This automated call tracking with a 48-entry (5410) or 100-entry (5420) call log records incoming answered, incoming unanswered, and outgoing calls. The call log can also be used to populate the Speed Dial Directory.Users can place and track telephone activity using call log information, which provides detailed call tracking and can improve employee productivity. The DCP phone software release 4 includes answered, missed, and outgoing calls in the logs.
Avaya 5410/5420 - Speed Dial Directory
In addition to the system directory, the Avaya 5410 and 5420 Digital Telephones provide access to a speed-dial directory. This directory has the capacity to store up to 48 (5410) or 104 (5420) speed-dial numbers for quick access to the most frequently used numbers. Also, after placing a call, the user now has the option to stay in the speed dial menu so account number and password sequences can be automated using speed dial buttons.With this separate speed-dial application, more 5420 feature buttons can be used for actual features rather than for automatic dialing. In addition, the increased character length for speed dialing - now up to 24 characters - in DCP phone software release 4 is ideal for international calls.
Avaya 5402 - Extension download to phone
The extension is downloaded on the 5402 telephone, simplifying system administration requirements. When the phone is on-hook, the display shows the extension number.Simplifying the telephone administration can reduce the time required to set up extensions, helping lower total cost of ownership.